Patient Services Coordinator – Glastonbury Health Centre

Patient Services Coordinator

Permanent Contract

Full-time

£11.50-£12.50 per hour, dependent upon experience

About the Role

Glastonbury Health Centre is looking for a Patient Services Coordinator to join our growing team. As a Patient Services Coordinator you will play a crucial role in ensuring the smooth and efficient operation of the front desk and administrative functions within the Practice. You will work in a fast-paced environment and communicate effectively with a wide range of stakeholders. This role is one of the most important in the practice, providing the link between patients and clinicians and taking responsibility for ensuring a positive experience for our Patient.

Main Duties include

To create a welcoming and friendly environment for patients when they are in the surgery, by overcoming communication barriers and treating patients with compassion and respect

Create and manage AskmyGP requests through active signposting.

Registering new regular and temporary patients, in accordance with Practice guidelines.

Co-ordination of electronic patient records, updating with clinical documents and any action taken regarding patient care.

Ensuring accuracy of clinical documents/referrals and transmitting appropriately, whilst complying with local and national referral guidelines

Manage incoming post and documentation, coding documents and ensuring follow up actions are complete

You will also become a Shift Leader for the team once per week, with duties including allocating tasks to admin team members, scheduling break times to ensure adequate cover, and taking responsibility for the effective completion of work during the shift.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

Glastonbury Health Centre is a practice with approximately 6000 patients, we currently have two partners, one salaried GP and three advanced nurse practitioners.

100Fold CIC is an established Community Interest Company, recruiting on behalf of Glastonbury Health Centre. Our aim is to provide people and solutions to support local Primary Care; re-investing any surplus into services that benefit the people of Somerset. To date we have created a bank of vaccination staff for the Covid-19 programme and delivered 1000’s of vaccines to housebound patients and within vaccination centres. We have been awarded the GP flexible pool contract from the Somerset ICB, to recruit GPs to work with and support GP practices. To find out more please see our website: https://www.100foldcommunity.co.uk/.

How do I apply?

For more information, please contact our Operations Manager, Millie, on somicb.recruitment.100fold@nhs.net

To apply please complete the attached application form and return to somicb.recruitment.100fold@nhs.net

Attachment for this job advert

JD - Patient Services Coordinator.pdf